How to grow your business without growing your team.
Even if your team is just you.
Australian based call answering and virtual assistance for small business
Why you need to stop doing it all yourself
Small business owners are an industrious lot. They feel the need to be on the tools, because either no-one can do it like they do, or, they think they cannot afford to get help.
But it's a false economy. For the most part, the owner is the best salesman. They have 'skin in the game' and they NEED to be working on business growth.
While you're busy on the tools, there are definitely opportunities that are going begging, simply because you can't see them or you don't have time to pursue them.
Take some time to work out how much work you may be missing out on, because you're too busy doing all of the things.
Here’s what people are saying about Sohovian's team
Hear what Tracey had to say about us
Tracey - Assistive Technology expert
"Sohovian kept my door open"
With staffing issues and COVID , Sohovian has successfully kept my door opened and given me the ability to trade through some turbulent times.
pATTI- Real Estate Principal
"This team really cares for my clients"
I recently received glowing feedback about how Nicola really helped one of my clients who was having an anxiety attack. Nic's empathy and patience really stood out while she assisted the client to get an urgent appointment with me.
Mary - Psychologist
Your customers are the lifeblood of your business. For a small business, it's always a challenge to provide a consistent, high quality standard of customer service. Even when you have a great team working for you, there's still the challenge of how to handle calls during lunch breaks or when staff are on leave.
And what happens if you get multiple calls coming in at once?
Full-time coverage for a part-time price
Because you only pay for the time you use, you'll find the cost is substantially less than what you'd pay for a full-time staff member.
Call overflow
You may already have a fabulous team, but you're looking for a solution to help them out when things get busy. We can help you.
Australian Based
We do not offshore our services. All of our team are based in Australia. Rest assured that with Sohovian, your team has local knowledge.
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Here are some of the businesses that we help
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Where are you spending your time?
Many of our clients are professionals, working in their own small business. They know that their time is worth money. They've tried to employ staff in the past, and either the staff didn't stay or they weren't effective. So rather than going back and doing it all themselves, our clients have taken the step to outsource the work and remove the headache of managing staff and admin work.
Consistency is key
We are a small team at Sohovian. We're not a large contact centre. So your regular callers will likely speak with our team members more than once. This consistency builds relationships that are invaluable to your business.
Tip: Let us know a bit about your regular callers, and we'll ensure that we find the 'connection' to make them feel at home talking to us.
The numbers speak for themselves
When you look at the costs to employ staff, you know it makes sense. Here's an example, based on the minimum wage rate* you'd need to be paying. And you're still worrying about covering lunch breaks, sick leave, and annual leave, not to mention the time that the person simply isn't there.
Note: you'd probably be paying much more than the wages we've quoted here because good people can command good money.
Business employing one part-time person for 15 hours per week (3 hours per day)
Weekly wages and super*: $410.75
Sohovian average weekly cost**: $176.92
* adult minimum full-time wage of $22.67/hour (2022/2023 rates)
** including GST
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Frequently asked questions
At Sohovian, we don't believe in tying our clients down to long-term contracts. We offer "rolling" contracts. Depending on the size of your account, we do have a minimum term of either 30 or 60 days.
This means that there's no need for you to worry about being locked in for longer than you need us.
Just sit back, relax, and let us handle your calls.
There are a couple of things you should know:
Security Bond: At Sohovian, we require a security bond as part of our agreement with clients. The amount of the security bond is based on the size of your account and is fully refundable at the end of the contract period, assuming everything is in order and there are no issues at the end of your contract. This is just one of the ways we ensure a smooth and successful partnership with our clients.
Early Termination Fee: If you terminate your contract without giving us the required notice (either 30 or 60 days), we will charge you a fee that is equal to the bond you’ve paid.
Pricing reviews: We review our prices on a regular basis. You will always receive at least 30 or 60 days (depending on the size of your account) notice of any changes to your pricing arrangements.
Zero tolerance for abuse: Our team has been trained to work with difficult callers. However, there are times when a caller may become extremely difficult and abusive. We don't tolerate any form of harassment, intimidation, or bullying, so we’ll terminate calls and conversations where this happens. We’ll always give you a heads-up when it happens though.
- Dedicated telephone number for your business
- Full-time, customer care team 8:30am to 5:00pm (AEST/AEDT) Monday to Friday Note: Excluding National Public Holidays
- All the tasks necessary to ensure your customer care service runs smoothly
Yes, you certainly can use your own number.
When you sign up with us, we will give you an indial number in our phone system that is dedicated to your service, while you are our client. You then redirect your phone number to our indial.
If you have a landline and you’re currently able to redirect calls to your mobile, then in all likelihood you can redirect calls to our number.
No we do not. We pride ourselves on being local, so we won't outsource your calls to any other service.
We also use an Australian-based telco, so all our telecommunications are on-shore as well.
- The first step is book a call with our team. We'll spend 30 minutes listening and brainstorming ways to help you.
- We'll then send you a full proposal, outlining the service and the costs.
- On accepting our proposal, you'll be asked a lot of questions about your practice, including your fees, your policies and your hours etc.
- Our system will then work its magic and we can having you setup and ready to go within 2 working days (even less if it's a simple setup).
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Sohovian® is a registered trademark of AyJay Systems Pty Ltd as Trustee for James Investment Trust. All rights reserved.
Small businesses made bigger® is a registered trademark of AyJay Systems Pty Ltd as Trustee for James Investment Trust. All rights reserved.