Virtual Customer Service

Make your business sound bigger

Your customers are the lifeblood of your business. For a small business, it's always a challenge to provide a consistent, high quality standard of customer service. Even when you have a great team working for you, there's still the challenge of how to handle calls during lunch breaks or when staff are on leave. And what happens if you get multiple calls coming in at once?

Sohovian can provide either a full-time or overflow customer support service.

Our Call Basics packages are designed for those small businesses who just require an answering service. We answer, take a message and/or transfer calls to you and your team. 

Our Premium Services are best for the business with more complex needs, such as Allied Health and e-commerce businesses. 



(inc GST)

Starting at 10 calls per month


Perfect for tradies or call overflow

  • Live Answering 8:30am-5:00pm M-F
  • Free after hours voicemail
  • Send messages via email or SMS
  • Messages do not cost extra
  • Cancel at any time - conditions apply
  • Send messages or transfer calls to different people in your business based on your criteria
  • Transfer calls to your team (call charges apply - see below)

Book a call with us

Charged by the minute


For businesses with more complex needs

  • Call Basics service plus...
  • Manage your appointments
  • Setup and maintain your clients in your system
  • Order taking
  • Customer and supplier call-backs
  • Outgoing contacts with your customers and suppliers, either by phone or email
  • and more...  

Things you should know

Outgoing call charges

We pass-thru outgoing calls charges at cost. Outgoing calls include call transfers and callbacks to your clients and/or suppliers.

Australian based numbers only.

Call Transfer costs:

  • Landline: $0.18 flagfall and $0.11 per minute
  • Mobile: $0.33 flagfall and $0.33 per minute

Additional Calls - Call Basics

Calls over and above your pre-paid package : $3.30 per call 


We will temporarily upgrade you to the next package - whichever is cheapest for you. This may still incur some additional cal charges, but it will always ensure that you are charged the most cost effective price for your call volume. 

Call volumes includes incoming and outgoing calls. Transferred calls are not included in the call volumes.

Additional Minutes - Premium Services

Minutes over and above your minimum charges:  From $1.60 per minute

Minutes charges include all time worked by our team, both on and off the phone.

Our full terms and conditions are available here

Why Sohovian?
  • We're a small business, so we understand small businesses. Our management is involved in the day-to-day running of our business.
  • We're local. All of our team is based right here in Brisbane. We don't offshore our services.
  • We operate a multi-location business. We understand the unique needs of a business whose team is not working face-to-face all the time. That's why we make sure our messages and call handovers are as detailed as possible.
  • We work in partnership with our clients, not just as an outsourced service provider. Your callers need never know that they're talking to an off-site support team.
Not quite sure what you need?